All orders will be shipped within 3 to 5 business days from the time the order is placed. Please allow up to 5 business days for your order to be processed prior to shipping. Please note that processing times & transit times are separate. Processing times are the amount of time needed for Orange Lake Nursery to ship your plants. Transit times are the amount of time your order will be with the mail carrier traveling to you.

Our standard shipping is USPS Priority. We do offer UPS 2nd Day & UPS Next Day Air for an upgrade. If there is another shipping carrier you prefer to use, please feel free to send us an email at orangelakenursery@gmail.com & we would be happy to assist. 

Should your order be delayed in transit, Orange Lake Nursery will not be held liable for damaged plants. We take every precaution possible to ensure a safe delivery. We do offer faster shipping options at check out. If you believe the weather in your area is too harsh for shipping, we recommend waiting until a better time. 

We have a 72-hour return policy, which means you have 72-hours after receiving your item to request a return. You must reach out with an unboxing video showing the damage within 72 hours of receiving the item.

To be eligible for a return, you must show proof the item was damaged upon arrival. 

To start a return, you can contact us at orangelakenursery@gmail.com. If your return is accepted, you must return the item to: 1045 N Lake Drive Lorida, FL 33857. Once the item is received, you will have the option of a full refund of your purchase price (this will exclude the cost of shipping) or a replacement plant. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orangelakenursery@gmail.com.

 

Tissue Cultured Plantlets

It is up to the customer to be able to provide proper acclimation to the plantlets.  We are happy to help answer any questions you may have in regards to the process of acclimating plants. Orange Lake Nursery will not be held liable for plantlets that do not survive acclimation.  Included with each order is a QR Code that you can scan for step by step instructions. The link to our instructions is also provided below. Once plantlets have begun acclimating, they are no longer eligible for return. Please contact us at orangelakenursery@gmail.com for any special circumstances. 

https://orangelakenursery.com/blogs/orange-lake-nursery-blog/steps-to-acclimate-your-tissue-culture

Lost/Missing/Stolen Packages

Orange Lake Nursery will not be held liable for any lost/misplaced/stolen packages that have been successfully marked as delivered. We guarantee to send your packages to the address that you provided at check out. Should your package be marked delivered via tracking, please reach out to your local branch to confirm where the package was placed

Every package is insured for $100 through the USPS. Should your package be damaged in transit due to delays, mis-scans, or a missing package; Please file a claim with USPS to receive the $100 insurance which was provided with each package. We are happy to walk you through the process & provide any documentation you may need.

Please note: There are no claims/refunds/replacements on any wholesale orders. Should you have any concerns with items received on a wholesale order, please reach out to orangelakenursery@gmail.com to discuss the next steps in the process. Each case is handled on a case by case basis.

You can always contact us for any policy questions at orangelakenursery@gmail.com.

We reserve the right to hold an order based on shipping conditions in your area. We reserve the right to cancel an order if insulation/heat pack is not purchased with the order. If the weather in your area is unsafe to receive perishable items, we reserve the right to cancel & refund your order. If you would like your order held for a later date, please contact us at orangelakenursery@gmail.com 

If you have any questions regarding our policies, please reach out to us via email orangelakenursery@gmail.com.