Learn How The Plants Go From Our Jungle To Yours!
Exploring a new online plant nursery can be a very nerve-wracking experience for customers! We’ve listened to the tales of damaged plants; we’ve studied our predecessors and concluded; the best way to ship is knowing each plant's needs & dedicating the time to pack them accordingly. At Orange Lake Nursery, we take immense pride in meticulously packing each order with care. After all, these aren't just plants — they're the newest additions to your jungle!
First Things First
Each morning our team of dedicated Plant Lovers stroll our shade house inspecting each tray of plants. We are checking for any signs of pests, any special new growth, or any thirsty plants. Plus it is a wonderful way to start the day!
Careful Selection
We are dedicated to you loving your new plants as much as we do! Each plant is hand chosen for each order. Our rule of thumb?The prettiest plants ship first. We carefully inspect each leaf, each stem, & culture to ensure it meets our high standards.
Executive Treatment
Each plant order gets its own tray & personal ride to our packing area. Our skilled packers then take over, conducting their own thorough inspection of each plant & begin prepping your plants for their journey home.
Securing Your Plants
Our rooted plugs are placed in water-tight plastic bags, carefully wrapped with thick Kraft paper, & neatly placed inside the box. While our larger plants are tightly wrapped with plastic over the pot, taped placed snuggly around the pot, carefully wrapped with thick Kraft paper, & neatly placed inside the box. Our larger plants are also given a bamboo stick support system. Each box is filled with Kraft paper to prevent movement & given an Orange Lake Nursery clear pot as a thank you for your order.
Personalized Attention
You may notice words of encouragement or a handwritten friendly hello on your packing slip. Each one of our skilled packers initials the slip so you know there was someone who put love & care into your order.
Plant Mail Is On Its Way!
Once your plants are safely packed, they are off to the Post Office the same day. We give them one final farewell & your plants are officially on their way to their new jungle.
Frequently Asked Questions
We restock as often as possible! We do a large Friday Restock at 6pm EST of our Tropical Exotics Collection. This will take place every Friday. We are not currently taking pre-sales for any of our products. Feel free to send us an email at orangelakenursery@gmail.com if you are looking for a certain plant to join your jungle.
Our normal processing times are 3 to 5 business days. Please allow up to 5 business days for your order to be processed prior to shipping. We do ship 6 days a week. Once you receive a tracking number via the email you provided, tracking should update within 24-48 hours. Expedited shipping methods do not change the handling time of your order but do decrease the time your plants will spend in the mail once shipped. Please remember we are a small business & are working as fast as possible to get these little guys to you as safe as possible!
Congrats on your new additions! We highly recommend taking photos of everything while you are taking them out of the box. That will greatly help us assist you, should these be any issues. If they are plantlets, please let them rest for 24 to 48 hours before beginning to acclimate. If they are plants, give them a nice drink of water & into the sunlight (NOT direct!) to warm up. Please do not repot your new plants (unless they are plugs) for at least 2 weeks. This allows your new plants to adjust to the environment before having the adjust once more.
We love to talk plants! We can be reaching by the contact form located on our site, sending an email toorangelakenursery@gmail.com(please include your order #), or by phone at (813) 965-7478
