We use Activated Charcoal in many of our tissue cultured plantlets. This helps prevent bacteria growth and works as promotes health growth in the tissue cells. It is nothing to be concerned about and will rinse right off. If you have any concerns, please send us a photo with your order number to info@orangelakenursery.com

t is perfectly normal for plantlets to have a few leaves and roots that need to be trimmed prior to potting. Please remember these are very young plantlets. Prior to potting the plantlet, trim anything that is mushy. These are much more resilient then many think. If you acclimate properly, they will still make wonderful plants.

Wonderful! Welcome to building your own jungle. We provide a QR code on each pack of cultures that will bring you to our video step-by-step instructions. We are happy to help in anyway that we can. Simply send us an email if you have any questions after viewing the steps.

We restock as often as possible! We do a large Friday Restock at 6pm EST of our Tropical Exotics Collection. This will take place every Friday. We are not currently taking pre-sales for any of our products. You can also click "Notify Me" on any item that is sold out. That will also us to send you an email as soon as that product becomes available. Feel free to send us an email at info@orangelakenursery.com if you are looking for a certain plant to join your jungle.

Our normal processing times are 2 to 4 business days. Please allow up to 5 business days for your order to be processed prior to shipping. We do ship 6 days a week. Once you receive a tracking number via the email you provided, tracking should update within 24-48 hours. Expedited shipping methods do not change the handling time of your order but do decrease the time your plants will spend in the mail once shipped. Please remember we are a small business & are working as fast as possible to get these little guys to you as safe as possible!

Congrats on your new additions! We highly recommend taking photos of everything while you are taking them out of the box. That will greatly help us assist you, should these be any issues. If they are plantlets, please let them rest for 24 to 48 hours before beginning to acclimate. If they are plants, give them a nice drink of water & into the sunlight (NOT direct!) to settle into their new jungle. Please do not repot your new plants (unless they are plugs) for at least 2 weeks. This allows your new plants to adjust to the environment before having the adjust once more.

At Orange Lake Nursery, we take immense pride in meticulously packing each order with care so you can safely buy houseplants online. You can see how we individually wrap each plant by viewing our shipping process. After all, these aren't just plants —they're the newest additions to your jungle!

If the weather in your area is below 40 degrees at any point during the week after you have made a purchase, you MUST purchase a heat pack and/or insulation. Any item that is damaged due to cold damage & cold weather protection was not purchased, will not be issued a refund or replacement. Please be advise we reserve the right to cancel any order in which cold weather protection was not purchased but weather suggests is needed.

We love to talk plants! We can be reaching by the contact form located on our site, sending an email to info@orangelakenursery.com (please include your order#), or by phone at (813) 965-7478